Before you book

English, and that is the point. We both speak fluent English, and every booking runs in it: the brief, the schedule, the shoot and the delivery. Tarık is a native Turkish speaker and Srdana a native Croatian speaker, which also covers Serbian and Bosnian. Our Spanish is basic, so if you need the whole service handled in Spanish we are not the right team for you yet, and we would rather say so upfront.

No, and we do not pretend otherwise. Some packages include both of us and say so, the rest include one photographer. For intimate work like proposals or branding portraits one of us is usually better, because two people are harder to miss. For weddings and larger events two cameras earn their keep. We tell you which setup your shoot needs before you book.

Yes. Since we live here, we know both the iconic landmarks like Retiro Park and the Royal Palace, and the quieter local spots. We recommend the location based on the feel you want, whether that is urban, historic or natural. For proposals we scout the exact spot before the day and tell you where the light will be.

Yes. Segovia, Toledo, Chinchón, Aranjuez and the Sierra de Guadarrama are all an hour or so away and are covered as normal work. Anywhere further in Spain we travel, with travel costs quoted separately and agreed before you commit. No surprise charges after the fact.

We shoot on location. For couples and families we use the streets, parks and outdoors of Madrid. For brands and gastronomy we come to your restaurant, studio or office and shoot the business in its own element.

For private clients, yes. Family and vacation sessions, weddings, elopements, proposals and portraits for individuals are shown with 21% IVA included, and the net amount is printed under each price so you can see the split. Business work, meaning food and beverage, events and social content, is shown net with 21% IVA added on the invoice, and event cards also show the total. Booking a portrait for your company? We invoice the net amount plus 21% IVA. If your business is registered for VAT in another EU country, send us your VAT number and we invoice under the reverse charge with no Spanish IVA.

Every package shows a range rather than a fixed number. The numbers on each package are what our sessions usually give, not a quota. A relaxed family hour and a full wedding day make very different galleries, and each range is what that kind of session reliably gives. We never pad a gallery to reach a number. Twenty almost identical frames make choosing harder, not better, so we keep the strongest version of each moment and edit every one with care. You get all of them at full resolution, plus a web sized set for sharing.

Local restaurant and brand packages include a full licence for your own channels: website, social accounts, menu, delivery platforms, newsletters and internal decks. No time limit, no extra fee. Paid advertising, outdoor and print campaigns are licensed separately and quoted before the shoot, priced on reach and medium, which is standard practice. Private clients get full personal usage rights, so you can print anything, anywhere, forever.

The booking payment is part of the total price, not an extra fee. For sessions, proposals and private events such as birthdays, christenings and private parties, you pay 30% when you book and 70% on the morning of the session. For elopements and weddings, 30% when you book, 40% fourteen days before, and the last 30% once the completed proof gallery is ready and before full resolution downloads open. Business clients pay 50% at booking and 50% on delivery of the proof gallery.

If you booked online or by email, you have 14 days to withdraw without giving a reason, and we refund everything. After that, for sessions and proposals the booking payment is kept, and we refund it if you tell us at least 72 hours before and we rebook the slot. For elopements and weddings: more than 6 months before the date, the booking payment (30%); from 6 months to 61 days, 40% of the total; 60 days or less, 60% of the total. If we book the same date with a similar event, we refund everything above the booking payment. If we cancel for a reason within our control, you get a full refund plus an extra amount equal to the booking payment. If the session cannot happen because of an official ban, a natural event, a documented serious illness or a death in your close family, we offer a new date within 12 months first, otherwise a full refund.

Yes, and that is always easier than cancelling. For sessions and proposals, one free change up to 72 hours before the session, later changes 30 EUR. For elopements and weddings, the first change is free if we are available on your new date, later changes 100 EUR, and the original date still counts for the cancellation charges.

Yes, we shoot film as well as stills, and it is quoted per wedding rather than sold as a fixed package, because the hours, the number of operators and whether you want a full film or a short trailer change the price completely. Ask us when you enquire. We are honest about where we are with this: there is no wedding film in the portfolio to show you yet, and we price accordingly.

A preview within 24 hours for proposals and events, and within 48 hours for elopements and weddings. Full galleries follow within 5 days for proposals, 10 days for family and vacation sessions, 14 days for elopements and 28 days for full weddings. Portraits arrive 5 to 10 working days after you choose your photos, and business galleries in 3 to 10 working days. Every package states its own delivery time.

Madrid is famous for its sunshine, but weather can be unpredictable. We watch the forecast for you. If it rains we either move to the next available clear day or shift the session to an indoor location or a covered landmark we already know.

Yes. Once you book we send you our style notes. The rule is: coordinate your colours, do not match exactly. Neutral tones sit best in Madrid's golden light, and comfortable shoes matter more than people expect on Retiro gravel and Malasaña cobbles.

Every photo is professionally edited for colour, light and our grading. We do not do heavy body alterations or plastic skin retouching unless you specifically ask for it as an extra.

No, and we would rather explain why than argue about it later. A RAW file is unfinished work: the colour, contrast and grading that make the photo ours are applied afterwards, and the set you receive is also curated, with the blinks and the missed focus taken out. Once unfinished frames leave here under our name we cannot control what happens to them, and under Spanish copyright law the edit is part of the authorship. What you do get is every selected frame at full resolution, professionally edited, with full usage rights for your purpose.